Online Store Help
Is this really a secure transaction?
All transactions in the AWEA store are protected by a secure server. Transactions are encrypted, to protect them against third party tampering. You will enter the secure area of the store whenever you go to the "Checkout" area. Transactions are conducted through a secure gateway with Verisign, one of the largest merchant account providers in the world.
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What is the "member price?" Can I use it and then become a member?
AWEA members and advocates receive a significant member discount on items in the store as one of the privileges of membership and AWEA support. If you are an AWEA member, your discounted member prices will be displayed whenever you are logged into the online store. If you are not a member, please go to the AWEA Member Center to find out about AWEA membership and advocacy. Note: "signing in" or creating an account on the store doesn't provide you with AWEA membership.
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Why do I have to have an account?
Creating a shopping account is required to help us keep your purchases secure and to ensure that you receive your order and that you are given proper credit for shopping cart transactions. Signing in to your shopping account also saves you the bother of adding personal contact and identification information every time you place an order. Your shopping account information is not used by AWEA for any other purpose.
Shopping Account log in is an online store function only and does not represent membership registration to AWEA. You must be a dues-paying member of AWEA to receive the 'Member Discount' on books and merchandise. Please go to the AWEA Member Center to find out about AWEA membership and advocacy.
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What if I have lost my password?
If you do not know your password, please select the "forgot your password" link on the store login screen. You will receive an email message containing a link that will allow you to reset your password.
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How do I get around the store?
Use the list of categories on the right side of the online store home page to navigate. If you get lost at anytime, click "Home" on the menu bar and you will return to the home page. Use the "Search" feature to find specific products and services.
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How do I cancel an order?
Items can be deleted or changed before checking out when you're on the shopping cart screen. If you change your order, please be sure you are viewing an up-to-date copy of your shopping cart by clicking the “update qty” button. After you have checked out, you can change or cancel your order only by contacting AWEA via E-mail onlinestore@awea.org or Phone (202) 383-2522.
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How can I keep track of my order?
After your order has been processed, you will receive a confirmation via e-mail. Please save the message to help us answer questions you may have about your order.
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How & when will my order be shipped?
U.S. Domestic Orders will be shipped via UPS Ground.
International Orders will be shipped UPS Worldwide Expedited.
Rates are weight-based and are obtained from the UPS Website automatically and added to your order before you check out.
Shipping fees do not necessarily represent UPS published rates and may include handling charges levied by the AWEA Online Store. International shipments may be subject to import duties and taxes, which are levied once the package reaches your (the consignee’s) country. These charges are the responsibility of the customer and will vary from country to country.
Most orders are shipped within 3 business days from receipt of payment and order confirmation. Shipping times vary. Carrier is subject to change.
Save money on shipping by grouping items into one order rather than ordering the items separately.
Questions? Please contact us.
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What is your refund policy?
AWEA RETURN & REFUND POLICY
If you are not satisfied with your purchase of an AWEA product, please call 202.383.2522 to request a Return Authorization (RA) within 14 calendar days of the receipt of the product. If the item is returned in new condition, we will exchange it, or offer you a refund based on your original method of payment. The product must be returned to AWEA within 14 calendar days of the RA.
Please note that AWEA does not permit refund of the following products.
1. CDs
2. DVDs
If you receive a defective CD or DVD product, please contact us at: onlinestore@awea.org, or 202.383.2522 to request a replacement product within 14 calendar days of the receipt of the product.
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Do your workshop CDs contain presentations for all speakers?
AWEA workshop CDs contain presentations for all speakers from which AWEA has received permission.
AWEA Store | AWEA Home Page
© 1999 - 2007 American Wind Energy Association
1101 14th Street NW, 12th Floor
Washington, DC 20005
(202) 383-2500 | Fax: (202) 383-2505
onlinestore@awea.org
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